The Team : The Agile & PPM Tools team is responsible for developing and managing enterprise tools enabling Agile Execution (Azure DevOps), Project Portfolio Management (Solution Business Manager) and Reporting (Tableau), for all the S&P Global Divisions. These tools are used across S&P for Portfolio Management capabilities like prioritizing, executing and tracking Portfolios, Agile Workflow Execution to enable Agile delivery and Portfolio & Agile Analytics.
The Impact : Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Agile & PPM Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.
What's in it for you : As a Business Analyst, Agile & PPM Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), Databricks as well as Market leaders in PPM and Agile tools.
Responsibilities : In the day-to-day operations, you will be a part of the Agile & PPM Tools Scrum team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user's experience. Some of your areas of ownership will include:
Agile & PPM Tools Engineering Team (Scrum Team):
Support our customers on the requests raised by them on our ticketing platform - Service Now
Troubleshoot and service customer requests focusing on maximum customer satisfaction
Liaison with end customer to Support and advance tools adoption.
Share knowledge with peers and foster a cohesive self-organized team environment
Provide feedback to help the Business and Development teams to create high-value products
Escalates and tracks issues with appropriate levels within the team
Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective
Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools
What We're Looking For :
Basic Qualifications :
Bachelor's degree in Business, Technology, Engineering or related area
0-3 years of relevant work experience with Web based Applications
Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
Highly organized, independent and multitasker
Good data analysis skills using Excel and any other BI tools
Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
Open to working flexible hours as per business needs
Preferred Qualifications :
SAFe or Agile Certification
Prior experience managing a low code platform
Experience with AWS Systems and Services
Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile
Execution tools like Azure DevOps (Microsoft tool)
Job Grade : 8
The Location : Dallas, TX
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $50,000 to $ 80,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://spgbenefits.com/ourbenefits .
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.