Hofstra University is nationally ranked and recognized as Long Island's largest private university located in Hempstead, N.Y. When you work at Hofstra, you join a team of talented professionals committed to preparing students for the challenges of tomorrow, in an environment that cultivates learning through the free and open exchange of ideas for the betterment of humankind. The work we do at Hofstra supports the education and well-being of our students, and the workforce of the future. While working towards this mission, employees can take advantage of many enriching experiences on campus. Whether it's a lunchtime lecture, a Division I NCAA athletics game, a musical concert, a theatre performance, or a visit to one of our two accredited museums, there is always something exciting to do at Hofstra. Enjoy the ease of going to the fitness center, taking a swim, or grabbing a bite to eat without having to leave our beautiful campus! Hofstra University is dedicated to recruiting and retaining a highly qualified and diverse academic community of students, faculty, staff, and administrators respectful of the contributions and dignity of each of its members. We especially encourage women, people of color, members of the LGBTQ+ community, veterans, and people with disabilities to apply.
Position Title: Director of ITS Agility and Project Delivery
School/Division: ITS Office of CIO (division)
Office: Information Technology Services, Office of the CIO
Full Time/Part Time: Full-Time
Reporting directly to the Chief Information Officer (CIO), the Director of ITS Agility and Project Delivery serves as a member of the Information Technology Services (ITS) senior leadership team and is responsible and accountable for the direct management and oversight of all project delivery practices within the division. The Director will play an integral role in resource planning across ITS.
The Director will be responsible for facilitating, formulating and ultimately owning the execution of the process roadmap that ITS will follow as we work to develop as a more agile, responsive, transparent, and accountable technology organization. This role will emphasize outcomes and value delivery that are aligned with the wide variety of academic and administrative needs that flow from the University's strategic goals and objectives, and that incrementally improve the customer experience and drive a high level of customer satisfaction.
The incumbent will identify, design, and implement a new, holistically integrated value stream and project delivery process for ITS which is transparent, consistent, forward-thinking, applies a systems-thinking approach to the University and the IT organization's role within it, and evangelizes a quality-first mindset with appropriate supporting techniques.
Responsibilities include, but are not limited to:
Ideates, develops, and implements a customer-centered architecture for the continuous assessment and improvement of ITS agility and project delivery processes, with a focus on consistent, high-quality outcomes and a high level of customer satisfaction.
Coaches, facilitates continuous improvement for, and applies the most appropriate agile tools and techniques to each constituent team in the ITS portfolio (e.g., Data Warehousing, Digital Infrastructure, Engagement and Client Support, Enterprise Systems, Security).
Provides matrixed leadership, guidance, and coaching for project managers and other employees across the ITS portfolio's functional teams.
Visualizes, develops, and implements a process to track inbound requests from academic and administrative units, along with other institutional technology needs and priorities, with a focus on value delivery and customer impact.
Monitors the division's project delivery commitments and performance against quantitative and qualitative measures including resource availability, value delivery, outcomes and organizational impact, morale, and customer satisfaction.
Serves as a liaison between ITS and academic and administrative departments to aid in the definition, review, approval, and delivery of ITS initiatives.
Establishes an agile community of practice, supporting the professional growth of individual contributors, their teams, and the division.
Models servant-leadership and the successful application of agile principles to facilitate a cultural shift.
Supports ITS teams in resource planning and allocation to ensure smooth project delivery.
Performs other related duties as assigned.
Bachelor's degree required.
Five to eight years of full-time professional experience in information technology, with evidence of successful and progressively responsible roles (including growth in levels of responsibility, complexity of work, numbers and sophistication of employees).
Proven ability to communicate effectively to both technical and non-technical individuals.
Demonstrated willingness and ability to carry out the essential responsibilities listed with humility, grace, and optimism.
Understanding of and sensitivity to the diverse and inclusive nature of a distinguished higher education environment.
Advanced degree in project management, computer science, computer engineering, data science, or relevant engineering field preferred.
Leadership experience in a cross-functional, matrixed IT environment with evidence of the ability to successfully address internal and external risks, issues, and dependencies where ownership exists on another functional team.
Advanced certification in one or more agile frameworks, e.g. Scrum, Kanban, LeSS, SAFe, etc.
Certification in one or more classic project management methodologies, e.g. PMI Project Management Professional (PMI-PMP).
Professional experience in a leadership role in a higher education institution.
Experience configuring and using Atlassian Jira, ServiceNow, and/or another similar project and service management system.
Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.
Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the w...orld who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.